Friday, July 20, 2012

Are Patients Uninformed on Healthcare?

In past blogs, we’ve touched on the concept that most consumers are simply uneducated when it comes to healthcare. Health and wellness are considered “professional” territory, and most consumers probably feel that they lack the ability to understand the nuts and bolts of our healthcare system. The result of those assumptions, it seems, are disastrous.

The Affordable Care Act is possibly the largest news story of the year, and is certainly the largest in the health sector. It should come as a surprise then, that a combined 45% of consumers do not know that SCOTUS upheld the act. 30% didn’t know which way the ruling went, and a more shocking 15% believed that President Obama’s reform had been overturned.

This is a major problem. Understanding the ACA could be vital to the wellbeing of many of these consumers. Many experts feel that it is the responsibility of health workers to educate the populace. FierceHealthcare interviewed Shawn Gremminger, vice president of Legislative Affairs at NAPHHS, who said, “Since hospitals and their employees are often considered "neutral informers" about the state of healthcare, they have an opportunity to let people know what the ruling means and what it doesn't…”

What do you think? Should hospitals be educating consumers on healthcare? If not, who is responsible for it?


Pam Argeris is a thought leader in the Healthcare Industry and possesses extensive, hands-on experience with CMS compliance, and multiple regulatory bodies such as NCQA, JACHO, and DOI. In her role at Merrill Corp., Pam focuses on developing solutions for compliance and quality assurance, delivered in a cost effective manner to improve beneficiary and prospect communications. You can contact Pam at

No comments:

Post a Comment