Wednesday, October 28, 2009

Medicare & Medicaid: Reduce Costs Through Quality of Information Part 1 of 4

CMS does a good job in many things, and keeping an eye on quality of information disseminated is one.

Their guidelines layout four buckets of review:

  1. Utility
  2. Objectivity
  3. Integrity
  4. Transparency and Reproducibility

There are key points to each guideline. Here's a glance at Part I.


Information is consistently tested with focus groups and should be developed in a collaborative process involving providers, consumers, academicians, and policy analysts

CMS stays active by developing special reports and topical studies that address emerging information needs (email, mobile, social, PDF documentation) that comes from proposed legislative changes and policy debates.

Having these guidelines helps Insurance providers in developing their communications. Moreover, having partners and suppliers throughout the communications chain that respect and understand their intent delivers results for the Medicare and Medicaid system. 

A knowledgeable communications chain from creation to production and dissemination, will ensure that information can be utilized across media and that costs can come out of the system at every step in the process.


Pam Argeris is a thought leader in the Healthcare Industry and possesses extensive, hands-on experience with CMS compliance, and multiple regulatory bodies such as NCQA, JACHO, and DOI. In her role at Merrill Corp., Pam focuses on developing solutions for compliance and quality assurance, delivered in a cost effective manner to improve beneficiary and prospect communications. You can contact Pam at

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